Our policies

Book online or call. There is no deposit. A card on your booking holds the time, and it is charged only under the cancellation terms you see before you confirm.

Please tell us at least 24 hours before your time and we will move it or cancel it without trouble. If you arrive late, we shorten your session so the next guest isn't kept waiting.

If you miss a session without telling us, the card on your booking may be charged under the terms you saw when you booked. Call us if something comes up; we would rather move you.

Sessions are for guests 16 and older. A parent or guardian books for anyone under 18 and stays in the studio. A companion is welcome to wait nearby.

Tell us about allergies and sensitivities when you book and again at the scalp check. We can tell you every product we use, and we will test one on a small area of skin first if you ask.

If you aren't happy with a session, tell us within a few days and we'll make it right, whether that means another visit or a talk about what went wrong.

Tips are welcome and never added to your bill. Leave one at the desk or on your card for whoever looked after you.

We have no sauna or steam room. The only heat is warm water at the basin and warm towels. If you are pregnant or have been told by your doctor to take care with heat, tell us when you book, and ask your doctor first. Tell us at once if you feel dizzy or unwell.

Please keep your phone in your locker, or on silent. The studio is kept quiet, and there are no photos of other guests or of the basin area while someone is in the chair.

If your scalp is sore, broken or newly treated, or you have been told to take care with it, check with your doctor before you book. We may stop a session and suggest your doctor or a dermatologist if we see something at the scalp check that we can't speak to.