Questions and answers
Do I need to wash my hair first?
No. Come with your hair as it is. The first step is a scalp check, and the cleanse comes after it.
What is a head spa?
A session of scalp care: a scalp check, a cleanse at the basin, a long massage, a rinse and a dry. It is for rest and for looking after your scalp, not a treatment for a condition.
Is my hair type welcome?
Yes: straight, wavy, curly, coily, braided, locked or twisted, long or short. Tell us how you wear it when you book and we plan the time around it.
I have a sensitive or irritated scalp. Can I book?
Tell us when you book. If we see something at the scalp check that we can't speak to, we will suggest you see your doctor or a dermatologist before we go on.
Can I choose the pressure?
Yes. Say lighter or firmer at any point, and we will change it. You can also ask us to stop.
How do I move or cancel a session?
Tell us at least 24 hours ahead and we will move it without any trouble. The policies page says what happens with shorter notice.
How long does each session take?
Express is 45 minutes, Signature is 60 and Long is 90. The curls and coils and the braids, locs and twists sessions are 75 minutes.
Can I book with a particular person?
Yes. Choose Nhu or Maxine when you book. Nhu is in Tuesday to Saturday and Maxine is in Thursday to Saturday.
Do you take walk-ins?
Sessions are booked ahead. If a time opens up the same day, call and we will tell you.
Can I bring a friend?
Yes. Two guests can be booked at the same time with two practitioners; call us so we can match the times.
Where do I leave my phone and bag?
In a locker beside the basin room. Please keep your phone there, or on silent, so the studio stays quiet.
Ask us something else
Send a note and we will reply. To book, choose a time online.